Warranty Policy

Effective Date: July 10, 2026

By purchasing or using any product from AquaPool, you agree to the terms of this Limited Warranty Policy ("Warranty"). Please read this policy carefully before using our products.

1. Scope and Coverage of Warranty

This Warranty applies exclusively to products purchased directly from AquaPool through our official website or authorized sellers for personal use.

We warrant that every product sold by AquaPool will be free from defects in materials, workmanship, and functionality under normal residential use during the applicable warranty period.

This Warranty covers manufacturing defects only and does not cover damage caused by misuse, improper handling, accidents, or unauthorized modifications.

2. Warranty Period

Main Pool Cleaner Unit

The following components are covered by a 24-Month Limited Warranty from the original purchase date:

Motor
Battery
Internal electronics (PCB)
Sensors
Wheels and drive system
Plastic housing
Charging adapter

3. Accessories and Consumable Parts

The following accessories are covered for 90 days from the original purchase date:

Filter basket
Roller brush
Charging cable
Cleaning pads
Clips and small accessories

Consumable parts subject to normal wear and tear are not covered after the 90-day warranty period.

4. Warranty Start Date

The warranty begins on the original purchase date shown on your order confirmation, invoice, or receipt.

For pre-orders, the warranty period begins on the shipping date.

5. What We Will Do

If your product is found to have a manufacturing defect during the warranty period, AquaPool may, at its sole discretion:

Repair the product
Replace the defective component
Replace the product with a new or refurbished equivalent
Provide a replacement unit

If the issue is covered by this Warranty, there will be no additional charge for the repair or replacement.

6. What This Warranty Does Not Cover

This Warranty does not cover:

Accidental damage
Drops, cracks, or impact damage
Water damage caused by improper use
Misuse or abuse
Unauthorized repairs or modifications
Damage caused by third-party accessories
Failure to follow product instructions
Cosmetic damage that does not affect functionality
Normal wear and tear
Lost or stolen products
Products purchased from unauthorized sellers
Products without valid proof of purchase

7. Shipping for Warranty Claims

Customers may be responsible for shipping the product to our inspection center.

If the issue is confirmed as a valid warranty claim, AquaPool will cover the return shipping costs.

If the issue is not covered under this Warranty, shipping and handling charges may apply.

8. Dead on Arrival (DOA)

If your product arrives damaged, defective, or non-functional, please contact us within 30 days of delivery.

Eligible DOA claims may qualify for:

Free replacement
Full refund
Product exchange

All claims are subject to inspection and approval.

9. How to Request Warranty Service

To submit a warranty claim, please provide:

Full name
Order number
Proof of purchase
Photos or videos showing the issue
A detailed description of the problem

Contact Information

Store Name: AquaPool

Email: support@aquapool.space

Phone: +1 (405) 719-3541

Address:
1 Daniel Dr
Glen Cove, NY 11542
United States

10. Limitation of Liability

To the fullest extent permitted by applicable law, AquaPool shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.

Our total liability shall never exceed the original purchase price of the product.