Privacy policy

Privacy Policy

Last updated: July 10, 2026

At AquaPool ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact our support team, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Shipping address
Billing address

Order Information

Products purchased
Order history
Payment confirmation
Shipping information
Tracking details
Return and refund records

Account Information

Account email address
Encrypted password
Shopping cart and wishlist activity

Device & Website Information

IP address
Browser type
Device type
Operating system
Cookies and similar technologies
Pages viewed
Time spent on our website
Click and browsing activity

Customer Support Information

Emails sent to our support team
Contact form submissions
WhatsApp conversations
Other communications with our customer service team

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange shipping and delivery
Process returns and refunds
Provide customer support
Improve our website and shopping experience
Prevent fraud and enhance security
Send order confirmations and shipping updates
Respond to inquiries
Send promotional emails and special offers (you may unsubscribe at any time)

3. Payment Security

We do not store your credit or debit card information.

Payments are securely processed by trusted third-party providers, including:

Shopify Payments
PayPal
Stripe

These providers process your payment information according to their own privacy and security policies.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic
Personalize your shopping experience
Display relevant advertisements

You can disable cookies through your browser settings; however, some features of our website may not function properly.

5. Sharing Your Information

We may share limited information with trusted third parties, including:

Shipping carriers
Payment processors
Website analytics providers
Marketing and advertising partners
Fraud prevention and security services

We never sell your personal information to third parties.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications
Withdraw your consent where applicable

To exercise these rights, please contact us:

Email: support@aquapool.space

Phone: +1 (405) 719-3541

WhatsApp: +212 608 284 636

Address:
AquaPool
1 Daniel Dr
Glen Cove, NY 11542
United States

7. Data Security

We implement appropriate technical, administrative, and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While no online service can guarantee absolute security, we continuously work to safeguard your information using industry-standard practices.