Refund policy

Return & Refund Policy

Last updated: July 10, 2026

At AquaPool, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

We offer a 30-Day Money-Back Guarantee on eligible products purchased directly from our website.

You may request a return within 30 calendar days of receiving your order.

Return Eligibility

To qualify for a return, your item must:

Be returned within 30 days of delivery.
Be in its original condition with normal signs of use only.
Include all original accessories, attachments, manuals, and packaging.
Be accompanied by proof of purchase or your order number.

Products that are damaged due to misuse, abuse, negligence, unauthorized modifications, or missing essential components may not qualify for a full refund.

All returned items are subject to inspection before a refund is approved.

Non-Defective Returns

If you wish to return a product because:

You changed your mind
You ordered the wrong item
The product is no longer needed

You may still request a return within the 30-day return period.

Please note that return shipping costs may be deducted from your refund, unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive:

A defective product
A product damaged during shipping
The wrong item

Please contact us as soon as possible.

After reviewing your request, we will provide a suitable solution, which may include:

A replacement product
A full refund
A prepaid return shipping label

In these cases, AquaPool will cover all return shipping costs.

How to Request a Return

Step 1 – Contact Us

Please contact our customer support team and include:

Your order number
Proof of purchase
A brief description of the issue
Photos or videos (if the item is damaged or defective)

Email: support@aquapool.space

Phone: +1 (405) 719-3541

WhatsApp: +212 608 284 636

Our team will respond within 1 business day.

Step 2 – Return Authorization

If your return request is approved, we will provide detailed return instructions.

When applicable, we will also provide a prepaid return shipping label.

Please do not send items back without receiving return authorization from our support team.

Step 3 – Inspection

Once your returned item is received, our team will inspect it.

Inspections are typically completed within 1–3 business days.

Step 4 – Refund

If your return is approved, your refund will be processed to the original payment method.

Refunds are typically completed within 3–10 business days, depending on your payment provider.

If you have not received your refund after 14 business days, please contact our support team.

Order Cancellations

Orders may be canceled before they have been shipped.

Orders canceled within 24 hours of purchase can usually be canceled free of charge.
Once an order has been shipped, it can no longer be canceled.

If your order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Non-Refundable Items

The following items may not be eligible for a refund unless they arrive damaged or defective:

Items returned after the 30-day return period
Products damaged through misuse or improper handling
Products with missing accessories or components
Items intentionally damaged by the customer

Contact Us

If you have any questions regarding returns or refunds, please contact us:

AquaPool