Shipping policy

Shipping Policy

Last updated: July 10, 2026

At AquaPool, we are committed to providing fast, reliable, and secure shipping for every order.

We are pleased to offer FREE Standard Shipping on all eligible orders placed through our website.

Shipping Destinations

We currently ship to the following countries:

United States
Canada

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
APO/FPO/DPO military addresses

We are continuously working to expand our shipping coverage.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Time

Estimated delivery times are:

United States: 3–7 business days
Canada: 5–10 business days

Please note that delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Carriers

To ensure safe and timely delivery, we work with trusted shipping partners, including:

USPS
UPS
FedEx
Amazon Logistics

The shipping carrier is selected based on your location and product availability.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.

Tracking information may take up to 24 hours to become active after shipment.

Delivery Information

To avoid shipping delays, please ensure that your order includes:

Full name
Complete shipping address
Valid phone number
Accurate email address

If incorrect or incomplete shipping information is provided, delivery delays or additional shipping charges may occur.

Damaged Packages

Please inspect your package upon delivery.

If your package arrives damaged, opened, or appears to have been tampered with, please contact us immediately before using the product.

When possible, take photos of the package and its contents to help us resolve the issue quickly.

Frequently Asked Questions

Will multiple items arrive together?

Whenever possible, we ship all items together.

However, depending on product availability or warehouse locations, items in the same order may arrive in separate packages.

Each shipment will have its own tracking information.

Can I change my shipping address?

Yes, but only before your order has been shipped.

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been shipped, we are unable to modify the delivery address.

Important Information

Orders cannot be canceled once they have been shipped.
Customers are responsible for providing a correct shipping address.
AquaPool is not responsible for delays caused by shipping carriers, customs, severe weather, or other events beyond our control.
If a package is returned because of an incorrect address provided by the customer, additional shipping charges may apply for reshipment.